Refund & Return Policy

1. General Information

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms outlined below.

2. Return Eligibility

Products may be eligible for return if:

• The return request is made within the applicable return period
• The product is unused and in original condition
• The product is returned with original packaging and accessories
• Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return:

• Used or damaged products
• Customized or special-order items
• Products damaged due to misuse or improper handling
• Hygiene-sensitive items where applicable

4. Return Process

To request a return, customers should contact our support team through the Contact Page with:

• Order number
• Product details
• Reason for return
• Photos (if applicable)

Once approved, return instructions will be provided.

5. Refunds

After the returned product has been received and inspected, eligible refunds will be processed to the original payment method.

Refund processing times may vary depending on the payment provider or bank.

6. Shipping Costs

Shipping fees may be non-refundable unless the return is due to:

• Incorrect item received
• Damaged product
• Defective item

Customers may be responsible for return shipping costs unless otherwise stated.

7. Damaged or Defective Products

If a product arrives damaged or defective, please contact us as soon as possible with photos and order information so we can assist with a replacement or refund.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it may be subject to the standard return process.

9. Exchange Requests

Exchanges may be available depending on product availability. Customers should contact support for assistance.

10. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us through our Contact Page.